PRIVACY POLICY

Rongratana Executive Residence

Rongratana Executive Residence (“we,” “our,” or “us”) recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of personal data belonging to our guests, visitors, and users of our website www.the-rongratana.com, social media profiles, or other reservation mechanisms, in accordance with the Thailand Personal Data Protection Act (PDPA).

As a serviced apartment operator, we collect and process your data solely to deliver high-quality accommodation and hospitality services.

1. Types of Personal Data We Collect

We collect personal data directly from you via guest registration cards, telephone inquiries, emails, website bookings, and official social media channels. The data collected includes:

Personal Details: Full name, gender, date of birth, nationality, country of residence, facial photos (from security cameras or official identification), and information on official documents such as passports or national IDs.

Contact Details: Residential address, phone numbers, email addresses, and social media identifiers (e.g., LINE ID, Facebook, or Instagram accounts).

Financial Details: Bank account numbers, credit/debit card numbers, and billing/transaction history necessary to process payments for your stay.

Technical Details: IP address, browser type, cookie ID, time zone settings, operating systems, and activity logs when accessing our online services.

Sensitive Details: We may collect data regarding health information (such as food allergies or physical disabilities) only when explicitly provided by you to facilitate and customize your stay. Other sensitive data categorized by law (such as religion or political opinions) will not be processed unless legally required.

2. Purposes and Legal Grounds for Processing Data

We process your personal data under the following lawful bases:

Performance of a Contract: To complete your room reservations, issue booking confirmations, manage check-in/check-out at our serviced apartments, process payments, and provide essential guest services during your stay.

Consent: To send you promotional updates, special offers, and newsletters regarding our property. You may withdraw your consent at any time by clicking the "unsubscribe" link in our emails.

Legitimate Interests: To maintain the safety and security of our property, staff, and guests through Closed-Circuit TV (CCTV) systems, to address technical or fraudulent issues, and to improve our property facilities based on your feedback.

Legal Obligation: To comply with immigration laws (e.g., TM.30 notifications to the Thailand Immigration Bureau), tax regulations, and valid requests from government or law enforcement authorities.

Vital Interest: To process necessary data during medical emergencies to protect your life or the health of another individual.

3. Data Retention Period

We will retain your personal data for as long as necessary during the period you are a customer, or for the duration required to fulfill the purposes outlined in this Privacy Policy, and to comply with statutory legal and tax retention limits. Once the retention period lapses or the data is no longer necessary, we will securely erase, destroy, or anonymize your personal data.

4. Disclosure and Sharing of Personal Data

We do not sell or commercially exploit your personal data. To provide efficient services, we may share your information with authorized third parties strictly to the extent required:

Service Providers: Trusted third-party partners who perform operations on our behalf, including secure payment gateways, IT support vendors, website developers, and marketing agencies.

Business Partners: Financial institutions or banking partners involved in verifying credit card transactions.

Law Enforcement & Government: Authorized regulatory bodies, courts, or law enforcement entities when required by applicable Thai laws.

5. Data Security Measures

We implement appropriate technical, administrative, and physical safeguards to secure your personal data against accidental loss, unauthorized access, alteration, disclosure, or destruction. Access to your personal data is strictly limited to authorized employees who are trained in maintaining confidentiality and data privacy principles.

6. Data Subject Rights

Under the Personal Data Protection Laws, you possess the following rights regarding your personal data:

Right to Access: Request access to and obtain a copy of your personal data under our care.

Right to Rectification: Request modifications to correct errors or update incomplete information.

Right to Erasure: Request the deletion or destruction of your data under specific statutory conditions.

Right to Restrict Processing: Request a temporary suspension of data processing while your claims are being examined.

Right to Data Portability: Request transfer of your automated data directly to another data controller where technically feasible.

Right to Object: Object to the processing of your data based on legitimate interest or marketing purposes.

Right to Withdraw Consent: Revoke your given consent at any time, except where restricted by law or binding contract.

Right to Complain: Lodge a complaint with the competent data protection authorities if you believe our practices violate relevant laws.

7. Cookies and Third-Party Sites

Our website utilizes digital cookies to enhance your browsing experience and analyze web traffic. For external links to third-party domains found on our site, please note that they adhere to their own independent privacy policies, and we do not accept responsibility or liability for their content or processing activities.

8. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time to ensure alignment with changing legal regulations and technological advancements. We encourage you to frequently check our website for latest updates.

9. Contact Information

If you have questions regarding this Privacy Policy, wish to exercise your rights as a data subject, or need to report a data issue, please contact us at:

Data Controller: Rongratana Executive Residence

Address: No. 64, Soi Tonson, Ploenchit Road, Lumpini, Pathumwan, Bangkok, 10330, Thailand

Email: info@the-rongratana.com

Website: www.the-rongratana.com